WELCOME TO ACUTE CONSULTANTS LTD CORPORATE TRAINING PROGRAM

Acute Consultants Limited (ACL) designs and delivers quality training solutions to enhance leadership and team potential in developing new skills. Our rapidly growing client base spans a wide range of industries and includes Small & Medium-sized Enterprises (SMEs), government agencies and multi-national corporations. If you’re looking for a training company with a flexible approach and a strong track record, look nowhere else.

Acute Consultants seeks to transform leadership in Africa and beyond in this challenging age of rapid explosion in the area knowledge, scarce recourses and E-techno advancement. Acute Consultants Limited (ACL) has taken the responsibility of influencing leadership of both public and private sectors in the continent.

We believe in using globally tried and tested teaching methodology of experiential learning through the use of case studies and team building activities as aids to cementing transformational learning. It is also paramount to emphasis the need of partnering with local industry experts who draw and localize the experiences on the ground, thus ensuring that our programs foster a culture of continuous learning.

We at Acute Consultants Limited (ACL) believe in delivering quality Learning & Skill Development solutions anchored in Transformational Leadership that has a direct & measurable impact on client’s key performance indicators.

Our Goal is not only in delivering knowledge but in delivering After Training follow-up even after the workshop/seminar. Acute Consultants believes in a continual and seamless partnering with their clients in the area of cementing the transformational change through the unique Follow-up structures only found in our company.

We listen to what our customers have to say and we collaborate to create a strategic solution that meets their unique needs. Training is thus tailor-made to satisfy that need and delight the customer through exceeding their expectations.

Acute Consultants knows that it begins with the transformation of an individual, resulting in a ripple effect of change that transforms the person and then the department, organization, community and eventually the nation.

Individuals are the heart of any organization and key to sustaining any organizational relevance. People are always our main focus in all we do. We give you personalized management training, with special emphasis on Leadership Development.

At ACL we emphasize that development does not mean the same as training. Training is a short-term effort intended to equip individuals with the knowledge, skills and attitudes they need to do their present jobs. But development is a long-term effort intended to build competencies for the future and most development occurs on the job. Both training and development are often necessary to help individuals build the competencies they need to function at higher levels of responsibility.

The growth related consultancy assignments involve identifying potential areas for improving the profitability of the company from integration, expansion, review of economies of scale of production, economies of scope and sales among others.
Conducting operational reviews and training to tap the full potential of the existing resources, assessment of new market potentials, new business launch evaluations; conducting reviews on the research and development activities of the company.

• High customer satisfaction and customers’ delight delivers organizational effectiveness, drives sales and brings profitability
• Periodic customer satisfaction surveys are absolutely essential to any growing organization.

Acute Consultants develops leaders at three levels: personal (“lead myself”), team (“lead my team”), and organization-wide (“leader of leaders”). Leaders who follow the processes will have the ability to execute with excellence and deliver sustained superior results.

Acute Consultants executes a methodology that aids leaders in establishing a focused and realistic strategic objective that is able be above board as regards to the clarity, focus, and accountability around critical strategic objectives, in the midst of competing daily urgencies.

It is important for all businesses to have effective leaders that can set goals, inspire others and guide an organization to success. Leadership Development is one of Acute Consultants pillar of training areas.

Team Leadership:

“Is recognized by clients as a thought leader who offers strong judgment and big-picture thinking on top of industry or functional expertise”

1. Personal Leadership

• Build Trust, Credibility, Respect
• Business Professionalism 101
• Developing Personal Leadership
• Focus and Discipline
• Global Travel and Culture
• Multi-Tasking
• Network Through Community Service
• Network to Build Business Connections
• Networking to Build Your Personal Brand
• Networking to Promote Your Organization
• Time Control to Work on Your Business
• Time Management

2. Team Leadership

• Building Employee Engagement
• Communicate to Lead
• Conflict Management
• Delegation
• Lead Effective Meetings
• Leadership Communications
• Leadership Styles and Tendencies
• Leading Strong Teams
• Motivational Leadership
• Share the Glory
• Visionary Leadership
3. Coaching
• Coach for Performance Improvement
• Coaching Supportive & Directive Approaches
• Mentorship: Creating a Partnership
• Mentorship: Launching an Initiative
4. Organizational Leadership
• Transformational and Transactional Leadership
• Visionary Leadership and Charismatic Leadership
• Servant Leadership
• Change Leadership
• Value-based Leadership and Ethical Leadership
5. Performance Management
• Handling Mistakes
• Performance Appraisal
• Performance Defined
6. Talent Management
• New Employee Orientation
• Succession Planning
• Talent Selection: Criteria and Screening
• Talent Selection: Interviewing
7. The 360-Degree Leader
• The Myths of Leading from the Middle of an Organization (Leadership Myths)
• The Challenges 360-Degree Leaders Face (Leadership Challenges)
• The Principles 360-Degree Leaders Practice to Lead Up (Lead-Up Principles)
• The Principles 360-Degree Leaders Practice to Lead Across (Lead-Across Principles)
• The Principles 360-Degree Leaders Practice to Lead Down (Lead-Down Principles)
• The Value of 360-Degree Leaders
• Action Planning: Creating an Environment That Unleashes 360-Degree Leaders
The 360-Degree Leader is a tremendous resource for people at every level of the enterprise.
At the completion of this module, the learning outcomes are as follows:
• Critical success factors in business leadership
• The nature and challenge of change in business environment and effective leadership model
• How to balance the development and motivational needs of your staff
• How to balance your business goals with your personal performance
• How to assess ability versus application of effort
• How to match your management style to employees needs with motivation and communication in practice
• Recognize the need to move out of your comfort zone and fully take on the new role
• Driving performance requires motivation and development of the team
• Motivating people taking into account different styles, beliefs and values of each team member
• Recognize the strengths of the team and the fact that they are all different and using incentives to motivate in an economical manner.
“Everything rise and fall on the leader” – John Maxwell

Customer retention and satisfaction are critical to the success of your business. But managing customer service efforts can be a drain on organizational resources. Acute Consultants seeks to equip your staff with the tools that will inspire and guide your organization to success.

Customer service skills are not always automatic, so it is wise to invest in training. These skills can be learned through training at Acute Consultants. It takes time and effort, but the rewards are worth it. Although some people are more gifted communicators, a good training program will help staff at all levels to learn and practice new skills.

Invest in training for management as well. Good customer service includes marketing, business decor & layout, signage, staff interaction and after sales care. Times are changing fast and businesses need to keep updated on the latest skills. There are a number of education providers who can train businesses in customer service skills but what is distinctive about Acute Consultants is that our training program provides interactive workshops where participants learn or refresh their basic skills of good customer service.

1. Building Customer Loyalty

• Attitudes for Service
• Complaint Resolution
• Create Loyal Customers
• Effective First Impressions: Face to Face
• Referrals

2. Leading an Effective Service Organization

• Coaching a Service Team
• Overcome Obstacles to Customer Service

3. Service-Based Selling

• Cross and Up Selling
• Customer Follow Through
• Generate Customer Interest
• Internal Customer Service
• Service to Sales
• Suggestion Selling
• Telephone Skills - Outbound

4. Internal Customer Service

• Internal Customer Service

5. Building Customer Partnerships

• Manage Customer Expectations

6. Telephone Etiquette

• Telephone Skills - Inbound
• Telephone Skills: Inbound and Outbound

At the completion of this module, the learning outcomes are as follows:

• Ability to recognize the “Moments of Truth” and see things from the customer’s point of view
• Seek out customer’s responses and make intelligent decisions
• Provide communication between the customer and management
• Make suggestions for improving the system
• The different phases of the negotiation process and the psychological aspects of negotiation
• Understanding variables, limits, positions and the use of concessions.
• Available strategies, styles, and tactics and when and how to use them.
• Financial aspects of negotiations.
• How to analyze power positions.
• Negotiating behaviors and non verbal cues.
• Handling conflict and deadlock.

Successful sales organizations don’t happen by accident; they are the direct result of strategic management and innovative leadership. It is with this belief in mind that Acute Consultants develops your Sales and Marketing staff in order to meet today's upheavals of industry and still remain as relevant as ever.

Attending this program will truly and profoundly alter your perspective of sales management. But most important of all, you will emerge with the tools and knowledge you need to lead your organization to success.

View the modules we offer to learn more about marketing and sales executive management by filtering through our list of topics.

1. Holistic Marketing

• Relationship Marketing
• Internal Marketing
• Performance Marketing
• Integrated Marketing

2. Client Development

• Account Development
• Pipeline and Territory Management
• Uncover Marketing and Selling Opportunities

3. Professional Sales Management

• Selling Process
• Coaching Marketing and Salespeople
• Hiring Marketing and Salespeople
• Recruiting Marketing and Sales people
• Marketing and Sales Meetings
• Marketing and Sales Performance Defined
• Successful Marketing and Sales Leadership

4. Executive Selling Skills

• Commitment Strategies
• Establish Return on Investment
• Generate Interest Through Informed Discovery
• Negotiations: Leveraging Personality Styles
• Presenting Solutions to Buying Teams
• Rapport: Becoming a Trusted Advisor

5. Outside Sales Skills

• Foundation for Consultative Marketing and Selling
• Interest
• Master the Marketing and Selling Process
• Master the Marketing and Selling Process
• Solution
• Motive & Commitment
• Objections
• Rapport

6. Successful Negotiations

• Negotiations Mastery
• Negotiations: Analysis
• Negotiations: Bargaining and Agreement
• Negotiations: Collaborate to Win
• Negotiations: Presentation

7. Social Media Marketing and Database Marketing

• Digital Marketing
• Social media
• Use of database management in marketing

At the completion of this module, the learning outcomes are as follows:

• What marketing really is in practice; concepts definitions and techniques
• Steps to prospecting discipline and the practical steps to follow in assisting prospecting.
• Professional selling with skills and qualities you need.
• Selling by objectives the essential planning process for maximizing effectiveness.
• How to make appointments and obtain interviews with the ability to answer objections.
• How to gain and fully retain attention.
• Questioning and listening skills to probe and identify real needs.
• Offer analysis; the vital discipline which assembles the features of you offer, converts them into benefits and relates them personally to each customer.
• The ‘marketing mix’ and the other factors to allow the achievement and sustainable marketing research and segmentation.
• Product planning and developing different strategies in utilizing the importance of product life cycles.
• How to set prices objectives and methods.
• Marketing communication media and methods (Theme versus Scheme methods).
• Advertising, public relations, sales promotion, merchandising, direct mail, and telesales.
• The Internet and marketing.
• How to select the right distribution channels and marketing management.
• The Marketing Plan and implementing marketing strategies.

Acute Consultants is a firm believer in enhancing Team building as it plays a major role if your organization wishes to extract the best out of its workforce. Employees are urged to work smarter and not just harder, in an effort to deliver the desired results. Though it definitely contributes in its own way, individual brilliance does not singlehandedly decide the fate of an entire firm. Almost always, it is the joint efforts (or the lack thereof) of the whole team that eventually decides the success or failure of an organization. In such cases, team building in the workplace becomes absolutely essential for a number of reasons.

Acute Consultants provides Team building activities and icebreakers that are fun and which kick start a process of building a strong team based on positive relationships. This allows group members to get to know each other, practice different styles of communication, make group decisions, solve problems, work with people they wouldn’t ordinarily, test leadership skills, understand dynamic operating environment and laugh together. Within the training program we use energizers so as to assist in renewing the group or release tension that may develop.

“Disengaged employees are 2.5 times more likely than engaged employees to change jobs for as little as a 5% pay increase." - Dale Carnegie

1. Dealing with Stress

• Avoid Burn Out
• Emotional Control
• Keep Stress and Worry in Perspective
• Managing Stress
• Staying Positive in the Face of Layoffs
• Stress Reduction through New Work Habits
• Work-Life Balance

2. Teamwork

• Being a Contributing Team Member
• Dealing with Difficult Team Members
• Ending a Successful Team
• Establishing an Effective Team
• External Partnerships
• Team Building

3. Conflict Resolution

• Bringing Conflict Into the Open
• Conflict - Maintaining Emotional Control
• Conflict as a Growth Opportunity
• Conflict Mediation
• Conflict to Collaboration
• Disagree Agreeably
• Internal Conflict Resolution

4. Communication

• Effective Communication Process
• Communicate with Different Personality Styles
• Communicate with Diplomacy and Tact
• Listening Skills for Boosting Communication
• Sustaining Measurable Success

5. Diversity

• Communicating Across Generations
• Leveraging Diversity
• Managing Diversity
• Valuing Diversity
• Managing Across Generations

6. Interpersonal Skills

• Interpersonal Competence for Career Growth
• Interpersonal Competence: Best Practices
• Interpersonal Competence: Connect with Others
• Interpersonal Competence: Enhance Teamwork
• Interpersonal Competence: Influence Change
• Negotiations: A Human Relations Approach
• Work with Difficult People

At the completion of this module, the learning outcomes are as follows:

• Improve productivity in current work teams
• Jump start existing teams that are floundering and create a corporate culture focused on participation, innovation, and creativity
• Use a variety of leadership behaviors to respond to the changing needs of a developing team
• Understand that team dynamics, or the patterns of behavior that occur within a team, are key to diagnosing the team's stage of development
• Assesses a team's stage of development, strengths, and weaknesses and create specific action plans for continued development
• Provides "just-in-time" customized training for intact work teams based on specific, real-time needs and issues
• Gain insights into virtual team dynamics, relationships, and productivity
• Evaluate a team on the ability to effectively deal with the top three challenges of working virtually: trust, attentiveness, and communication
• Develop strong relationships and build trust among team members
• Increase team members’ abilities to identify good communication strategies and establish norms for using technology
• Gain an overview and understanding of the Team Charting process, which is recommended to jump-start all teams on the road to success
• Identify team needs and use troubleshooting strategies for enhancing team effectiveness and productivity

Processes are the fundamental building blocks of all organizations, and both process understanding and process improvement that forms the lifeblood of total quality organizations. Acute Consultants is committed to training which provides a process involvement that transforms inputs, which can include actions, methods and operations, into outputs.

This Strategic Planning Process are the steps by which Acute Consultants will add value, and it should be the aim of customer focused, total quality organizations, for these outputs to satisfy or exceed the needs and expectations of their customers.

Change in the workplace can sometimes lead to role confusion and disengaged employees. To prevent this, the change management process must be constantly refined to address the needs of every corporation or team. This can be done by helping employees more easily adapt to change, manage stress, and problem solve creatively. The change management process may feel unpredictable, but with a few logical steps and innovative thinking, Acute Consultants is committed to assist providing an environment and process that is less daunting and more manageable.

Coming together is a beginning; keeping together is progress; working together is success. John D. Rockefeller

1. Adapting to Change

• Adjust to Change
• Change Engagement
• Lead Change without Authority
• Manage Change Effectively
• Team Change Engagement
• Process Improvement

2. Problem Analysis

• Analyze Problems and Make Decisions
• Team Problem Solving and Decision Making

3. Change Management

• Innovation
• Manage Change Effectively

4. Project Management

• Project Planning and Implementation (use of Logical Framework)
• Monitoring and Evaluation

“What the average call excellent, the excellent call average.” ― Onyi Anyado At the completion of this module, the learning outcomes are as follows:

• Understanding how positive/negative expectations create self fulfilling prophesies.
• Develop the skills to positively influence co-workers and subordinates.
• Raise the expectations you have for staff members.
• Believe more in your own ability to positively influence and lead others.
• Understand how goals are set and adjusted in order to win.
• Know the competition and develop a plan to execute your ideas.
• See how strategy and tactics play a key role in success.
• Learn how to recognize and supports your team as a leader and set Business priorities
• Understand the true drivers of performance
• How to use the balanced business scorecard model and achieve ownership by all employees
• Understand the use of the index of customer satisfaction
• Understand the alliance between performance management and business strategy

The ability to give an effective presentation in the workplace is a crucial skill that every employee should possess. Acute Consultants seeks to equip its clients with effective delivery tools which can help one to get their message across and persuade potential customer. Our training provides training for presentation effectiveness, and sharing tips on topics such as presenting to persuade and presentation preparation.
Effective business presentations are a powerful, flexible and responsive means of conveying information to groups of people – whether they are potential investors, customers, employees, unions, the media, communities or any other stakeholder.
Organizational effectiveness is critical to success in any economy. In order to achieve increased and sustainable business results, organizations need to execute strategy and engage employees. However, our research indicates that most organizations are struggling to get it right.

1. Facilitation Skills

• Creating Organizational Impact
• Coaching for Skill Development
• Facilitate for Group Results
• Feedback: Supportive and Corrective
• Interpersonal Skills for Facilitators
• Presenting with Impact
• Training Design and Evaluation
2. Handling Pressure Situations
• Confrontational Questions
3. Effective Preparation
• Planning Presentations
• Present to Gain Input
• Present to Inform
• Present to Persuade
4. Team Presentations
• Presenting to a Team
• Team Presentations
5. Delivering with Impact
• Presenting with Visual Impact
• Vocal Skills and Body Language

At the completion of this module, the learning outcomes are as follows:

How to set your objectives for the presentation and structure a presentation which persuades motivates the audience.
• What material to include in order to have interesting and attention-driven meetings.
• How to open and close with maximum impact and using principles of inclusive communication.
• How to use presentation equipment and visual aids including Power point.
• Stage managing the presentation and effective public speaking.
• How to use your voice to its full potential through breathing and voice control.
• How to identify your key goals and critical activities by using task lists for self organization.
• How to delegate effectively and clarify individual goals and tasks to drive performance
• Enable individuals to make the shift from reactive to proactive
• Improve problem solving and accountability at all levels
• Accelerate learning cycles for enhanced productivity on the job
• Create engagement and empowerment throughout the organization by giving constructive feedback to anyone, even to a manager
• Use a two – step method for gaining clear agreement on the need for change
• Communicate what the company is about, what it stands for, where it is going, and what makes it unique
• Communicate the company’s success model – the basis upon which it is working for success

“Leaders don’t create followers, they create more leaders.” — Tom Peters